Cancellation & Refund Policy

Rescheduling and cancelling

• Please tell us on WhatsApp as early as possible if you need to cancel or change your appointment.
• We ask for at least 2 hours' notice before your confirmed appointment so the time can be offered to another client.
• Repeated last-minute cancellations or no-shows may mean we cannot accept future bookings.

If we need to cancel

If the therapist must cancel for any reason, we will tell you as soon as possible and offer a new time.

Refunds

If you paid in advance and cancel with at least 2 hours' notice, or if we cancel, you may choose a refund or transfer to a new appointment. Refunds are arranged on WhatsApp using the original payment method where possible; we will confirm the timing with you.

Late cancellations and no-shows

Any cancellation charge or deposit condition must be explained and agreed on WhatsApp before booking confirmation. This page does not introduce an automatic late-cancellation fee. Repeated no-shows may result in refusal of future bookings.

Safety, consent and inappropriate behaviour

You may stop a session at any time or decline any technique. If a session is stopped for a health or safety concern, we will discuss the unused portion and any refund fairly. Sexual requests, harassment, unwanted touching or threats end the session immediately; no refund is normally offered in those cases, subject to applicable law. Withdrawing consent alone is not inappropriate behaviour.

Training and scope of service

Hadi, GentleGlow's male therapist, has completed the online Udemy course Award Winning Isla Verde Spa Relaxation Massage Masterclass. This is skills-based relaxation massage training, not a government licence, medical qualification or permission to practise physiotherapy. Course completion does not establish government approval of this business.

GentleGlow provides professional, non-sexual, non-medical relaxation and wellness massage through home visits for women aged 18 and over in Islamabad and Rawalpindi. We do not diagnose conditions, prescribe treatment, provide rehabilitation or promise a cure. Applicable local business and regulatory requirements remain separate from this course.

Contact

Questions about this page? Email hadimassage@gmail.com or message us on WhatsApp.